Realogy : The Business of Real Estate

Franchise Group Press Releases

ERA Real Estate Achieves Industry Milestone

System-wide implementation of ZAP connects the entire ERA community on a single platform

Madison, N.J. 04-04-2016

ERA Real Estate, a global franchising leader, has reached a significant industry milestone by being the first real estate franchise to connect its entire system on the innovative ZAPSM platform. By connecting thousands of ERA-affiliated brokers and agent websites into an integrated network that is relevant to search engines both nationally and locally, ERA has created a unique, competitive positioning for its network.

The seamless integration of consumer-facing websites with an online customer relationship management system driven by predictive analytics allows ERA brokers and agents to leverage the ZAP technology platform to reach consumers in a more efficient fashion. Consumer activity on the ZAP platform informs the proprietary ZAP score which helps agents deliver the right information at the right time to their prospective clients.

“ZAP is an industry game-changer,” said Charlie Young, president and CEO of ERA Real Estate. “And ERA’s ability to deftly deploy this enhanced technology solution to our customers has placed the ERA network at the forefront of a new way of doing business for real estate professionals.”

In 2015, ERA Real Estate became the first Realogy franchise brand to begin deploying ZAP to its affiliated companies, and within nine months implemented the platform across the entire ERA system. ERA customer traffic and agent engagement continues to grow as a result of this cohesive approach to the online consumer.

“A national roll-out with ERA is a successful step in building a network of connected broker sites that offers a seamless experience for online consumers, and gives real estate practitioners a boost in online business,” said Jamie Wilson, president and CEO of ZipRealty. “ZAP will continue to deliver high-value solutions focused on the full home-buying experience: search, personalization, listings, customer relationship and more – both on desktop and mobile,” he continued.

Because the power of the ZAP platform is amplified significantly with increased consumer activity, ERA Real Estate is priming the pump with a significant increase in lead generation-focused online media spend in order to drive leads to the system.  

ERA also announced an innovative co-op media campaign to provide ERA brokers with dollar for dollar, brand-matched funds to drive online traffic to participating brokers’ websites in support of further lead generation. The campaign, called “Light It Up,” was unveiled at ERA’s 2016 International Business Conference, is designed to move customers from consideration to conversion.

“The power of ZAP is proven,” said Chris Trick, chief marketing officer for ERA Real Estate. “Not only is ZAP driving more leads than the three leading aggregators combined, it is delivering those leads effectively and more efficiently. ERA’s legacy of innovation informs a smarter approach to supporting our franchisees which precisely targets what is driving business into our ERA-affiliated companies.”

Positioned not as a product, but a process, ZAP is ever-evolving thanks to ongoing feedback from ERA brokers and agents.

ERA’s parent company Realogy Holdings Corp. (NYSE: RLGY) acquired ZipRealty, the company that created ZAP, in 2014. 

About ERA Real Estate
ERA Real Estate is an innovative franchising leader in the residential real estate industry with more than 40 years of experience in developing consumer-oriented products and services. The ERA network includes approximately 36,000 brokers and sales associates and approximately 2,350 offices throughout the United States and 33 countries and territories.  Each office is independently owned and operated.  ERA Real Estate is a subsidiary of Realogy Holdings Corp. (NYSE: RLGY), a global provider of real estate services. ERA Real Estate information is available at:  ERA.com.

Media Contact:
Melissa Drake
973-407-7904
melissa.drake@era.com
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